All shipments are packaged according to type to ensure safe arrival.

All orders—whether in stock or pre-order—have an associated processing time before they are shipped and enter a carrier network.  Smaller parcels are generally processed within one to two business days. but may take up to three business days in some cases.  Furniture and oversized pieces typically require three to five business days, with up to ten business days for floor-standing mirrors, remote ZIP codes, and/or during seasonal surges.  Processing time is separate from transit time.

Parcel shipments typically arrive within one to six days after dispatch, while freight deliveries (threshold or white glove) generally reach their destination in one to three weeks.  All furniture deliveries require an appointment arranged directly with the carrier.  

Most décor, mirrors, chairs, and select side tables ship via UPS or FedEx.  No adult signature is required.  You are responsible for monitoring tracking updates, securing the package upon delivery, and providing a safe drop-off location.  For multi-piece shipments, please ensure that you monitor each tracking number independently and are aware of the status of each shipment.  The carrier may split multiple pieces during transit and deliver on different days.  Do not automatically assume that an item is missing.

The standard shipping method for furniture is to the first dry area (known as a “threshold” delivery) of the destination at no additional cost. Threshold service is not an inside-the-home delivery.  The carrier will call to schedule delivery. Missed appointments, failure to accept, or failure to fit deliveries may incur storage and redelivery fees.  For an upgraded white glove service, a team will deliver to the room of choice, perform one flight of stair carry, and remove packaging.

You may upgrade your order either before or after your purchase, provided your order has not already shipped.  All upgrade fees must be paid before dispatch; failure to do so will result in delays.  The customer is responsible for ensuring that suitable pathways and doorways are available for delivery.  Making changes to delivery services after an item has shipped is not possible.

Inspect every carton and product immediately upon arrival.  You must notify us of your damages or defects within 48 hours of delivery—this applies to all orders. Please do not delay inspecting your item (e.g., waiting for a particular project phase, project completion, closing, or move-in day). If you have received a damaged item or believe your item is defective, please click here.

Make a note of the damage on the delivery receipt, when applicable.  Photograph the packaging and item, and refuse the shipment if necessary.  Home & Kids Co. will assist with carrier claims, but incomplete documentation or delayed reporting does not shift liability to us.  We are not responsible for porch piracy or post-delivery theft, and you agree not to transfer such liability to Home & Kids Co., including through credit card chargebacks or other means of recourse.

All shipments, regardless of service level, move under FCA Seller’s Premises (Incoterms® 2020)—commonly referenced in U.S. commerce as “FOB Origin.” Once the goods are passed to the parcel carrier or freight transporter at our warehouses in Georgia, ownership and risk of loss pass to you. Our role in arranging transportation is solely as your agent, and any remedies for transit loss or damage remain at Home & Kids Co.’s exclusive discretion.