A pre-order is a concept brought to us by our customers because our products tend to sell out quickly. By pre-ordering, you place and pay for your order in advance of the item's arrival, ensuring you receive the pieces you want when they arrive. It's like forming a queue when there's a high demand but a limited quantity of items available in a store.

Essentially, we are selling the product to you while it is still in transit. This process is an excellent way to lock in the best price, get what you desire, and ensure you don't miss out. Pre-orders are not for those in a rush or with genuine time-sensitive requirements. It is not recommended to try to time your purchase around the dates on the product page, either. This will put you at the back of the line, so to speak. Nevertheless, we make our best effort to ship all pre-ordered products in complete batches and as shortly after we have received our shipments as possible.

We try to be as accurate as possible with the shipping dates published on our website. Unfortunately, international shipping and logistics is not a precise science, and we rely on several third parties for information and the execution of the work. Couple that with things like hurricanes, port congestion, time of year (e.g., before holidays), or even union strikes, and the dates can change. There are also times when shipments are delivered earlier than expected, so there is a balance. Under normal circumstances, the changes are usually only a difference of a week earlier or later, which is minimal.

The tracking number(s) and carrier information will be added to your order, and you will receive an email notification when your order has shipped, which you can track online or with the app of your choice at your convenience.

However, we do not suggest using the Shop App because, from customer feedback and our experience, it tends to be misleading and inaccurate.

Changing your order will depend on a few things, so here's what to remember.

We are unable to make changes to ready-to-ship orders because we are already working on your order, and they are ready to ship. This includes changing a delivery address. If you realize there's an address error, contact sales@homeandkids.co immediately, and we will do what we can to correct it. Additional fees may apply and must be paid before rerouting your delivery. Please expect your order to be delayed.

If you place a pre-order, we can easily change it. This includes adding items to your order, swapping one item for another, and changing ship-to information if needed. We have some time to help ensure you get precisely what you want for your home.

If your piece is being made to order, you can change your order within seven days of purchase. If your requested changes are significant enough, like a completely different console style, we will need to cancel your order and place a new one. Just remember that any changes will extend your delivery lead time. That can include waiting to place your custom order after our initial communication.

If you'd like to change your order, contact sales@homeandkids.co with your order number and request; we will take it from there.

Well, this is one we wish we didn't have to answer. We prefer to delight you than disappoint you, but we understand that circumstances can change, and sometimes you can only react spontaneously.

We offer a 24-hour grace period to cancel orders. This is free of charge as long as your order is not in the picking, packaging, or shipment phase. If we have started processing your order in any way, there is a 5% cancellation fee based on the order value.

Made-to-order or custom-order products are subject to a cancellation fee based on the order value. The fee will be determined at our discretion using various factors, including the stage of the order process, costs incurred up to the cancellation date, and potential follow-on costs incurred by the company, such as holding costs.

Once an order has shipped, it cannot be canceled. Should you wish to cancel your order, please contact us at sales@homeandkids.co.

Indeed, we do! We offer payment plans through Shop Pay Installments in partnership with Affirm.

You can view automatically generated sample payment plans from the product pages or at checkout. Click on the Shop Pay icon. You will be asked to create an account if you don't already have one. Then select "pay in installments" as your payment option. Shop Pay will walk you through a guided process of a couple of quick questions and generate customized payment plans for your review. You can then review the terms and complete your purchase. Fast, simple, and often with 0% interest - yet another benefit of shopping with Home & Kids Co.

Shop Pay (not us) will generate bi-weekly or monthly installment plans based on your profile and order total. So, we don't really know, but we can tell you about the basics.

Bi-weekly payment plans have zero interest, no late fees, and do not affect your credit score. They are a flexible and cost-effective way to build out your dream interior design. The monthly plans have a variable interest rate, again based on the questions you answered and your order total, and the rate will be determined before you complete your purchase.

Eligibility for either payment plan is determined through Shop Pay Installments in partnership with Affirm.

Nope, not at all. Home & Kids Co. furniture and home decor products are available exclusively through our site and other branded, company-maintained sales channels like Instagram, Etsy, and Facebook. The answers, policies, etc., found here also apply to these different platforms, so we maintain consistency across the business.

Any of our products purchased through third-party resale or for the express purpose of evading import or export laws or tariffs are ineligible for our support, warranty, and company policies. Also, please be wary of scams. They are numerous. We have had our product photos, descriptions, and other collateral stolen several times and have successfully taken down multiple examples from Amazon, Etsy, etc. We will not price match or support purchases from fictitious sellers or websites.

We design, manufacture, and distribute our furniture and home decor directly to our customers. We oversee the entire process from beginning to end, from production to delivery, and we confidently stand behind the quality of our products and the integrity of our company. If a product is acquired through alternative resale channels, we cannot make this same commitment to you.

We don't. With most of our everyday prices already at or below wholesale, it doesn't make sense for us to do so.

Still, that doesn't mean we don't offer some unique benefits for designers, from custom colors to designing your own piece, so please contact us and let us help you with your next project.

Of course, we are happy to help. You're probably wondering if there will be a discount for doing so, and the answer is there might be. The pricing we arrive at will depend on the scope and scale of your project. Let's talk.

Shipping is always free for orders that will be delivered within the contiguous United States.

Home decor items ship with ground service from either FedEx or UPS, depending on the item(s) and destination.

Small and midsize furniture pieces, such as dining chairs, most nightstands, counter stools, end tables, vintage items, and the like, also ship with ground service from FedEx or UPS.

Large furniture is shipped with one of several major U.S. LTL (less than truckload) carriers. Depending on the product(s) on your order, the item(s) may be an un-palletized box or palletized and will be delivered with a threshold (not inside the home) service by default. We rarely revert to a curbside service for specific destinations, but sometimes, we must reduce our costs to pass the savings on to you.

All LTL shipments require an appointment, so please answer unknown numbers in the short term once your order has shipped and you have received notification.

This is a great question that is frequently misunderstood, so the answer is worth some screen real estate and worth reading.

Curbside
This is a one-person delivery where the carrier will lower the shipment to the ground. This is typically at the end of the driveway or in a similar area.

Threshold
This is not considered an inside the home delivery, contrary to popular belief. As the name implies, it is to the threshold, which in shipping terms is defined as the first dry area (e.g., garage, covered porch, etc.).

Room of Choice
This is a 1-2 person delivery, depending on the size and weight of the item. It is an aptly named service where the delivery is to your chosen designated room. This includes one flight of stairs. There is no setup or removal of packaging.

White Glove
This delivery service is identical to a room of choice delivery, but also includes placing the furniture, unpacking, and disposing of the packaging.

Yes, we do. We have access to a variety of carriers and all service levels. If you wish to upgrade your delivery, please contact us at sales@homeandkids.co; we will gladly help you. We suggest doing so before making your purchase to correctly set expectations upfront, although we can also upgrade your delivery service post-purchase. The balance of shipping fees must be paid before your order will be released. If your order has already been shipped out, changing the delivery service method is not possible.

To start, from the time we accept your order until the time we are ready to ship the price may change - it's not a quick process to buy custom-made furniture.

More importantly, the product you're requesting and ordering may be something we’ve never made. For example, you've had your eye on a particular piece, but it's too expensive, a little too big for your space, and you would prefer it in black instead of dark brown. We can accommodate you, and you can place your order. The result is a piece of furniture that didn't exist before, so it's pretty logical; we don't know the final packaged dimensions or weight until we are ready to ship.

We have a fantastic article about this if you want all the details. The short version is that most furniture is big and heavy, and you’re probably not close to us.

More seriously, various factors influence shipping costs, such as fuel prices, proximity to highways and distribution centers, company scale, shipment density, additional manpower requirements, etc.

When you consider everything, shipping a solid wood console that, when packaged, might weigh close to 400 pounds from Atlanta to Los Angeles for around $440 isn’t all that bad - it amounts to about $1.10 per pound.

Still, you're right, it's not inexpensive relative to our low everyday prices. This is why we cover as much of this cost for our customers as possible without price gouging, and we only ask that you be responsible for anything above what we offer you for free.

Always. We have various products in stock and ready to ship from inventory. Take a look. You won't be disappointed — more personal than Amazon, almost as quick, and styles, quality, and prices that are hard to beat.

We are proactive in maintaining stable delivery times and are always at your service from pre-purchase to when your order is delivered. However, certain factors beyond our control can impact our delivery times.

Here are some key points to consider:

• For large furniture pieces, we cannot control when carriers pick them up. Usually, they pick up the same or the next business day, but sometimes trucks break down, don't have the capacity, or aren't headed your way yet.
• An ocean container can be in transit and on the ocean for 50-60 days. The voyage is nearly 8,000 miles from our factories to our warehouse.
• Our average fulfillment time for all orders, including all pre-orders, is eight days.
• For products in stock, we typically ship within one business day, excluding large furniture pieces, which usually ship in 3-5 business days.
• We ship customer orders in the order they are received, which means there may be several orders before yours. This is especially true for pre-ordered products.

Thank you for being so understanding! If you have any other questions regarding our lead times, please don't hesitate to contact sales@homeandkids.co.

For home decor items, delivery will be to your door, as you would expect, and delivered with either FedEx or UPS and, in some instances, the USPS.

For more oversized items that cannot be shipped with the carriers mentioned above, our always-free option is a threshold delivery, and an appointment is required. The carrier will call you in advance to make arrangements, and many of the carriers we use have online scheduling. You only need to peek around the tracking page for your order. We do not know when they will call you or their schedule, and we recommend the proactive approach of either scheduling online, if possible, or calling the carrier as soon as you can and arranging your delivery - you can even do so as soon as you receive your tracking number.

If you need a service beyond our free offerings, please let us know before placing your order, and we are happy to help. Arrangements for next-day air, multi-piece white glove delivery, local area delivery, and more can all be made.

This is a good question and one that doesn't get much attention. Measuring your space for delivery is an essential step in the order process, and important details are often overlooked or forgotten.

Taking note of the height, width, and depth of doorways, hallways, stairwells, and elevators leading into your home can often make or break a smooth delivery. We recommend giving yourself an extra 1-2 inches of room to ensure a smooth delivery.

Remember that no-fit deliveries are subject to a 10% restocking fee. Carriers may refuse delivery if they don't feel an item will fit, so please take the time to measure.

We ship to all areas of the contiguous United States. Sorry, residents of Alaska, Hawaii, and Puerto Rico. Still, if you live in one of these areas, let us know, and we will do what we can to help you put our products in your home. We would be honored to have you as our customer.

Indeed, we do. Our website will detect your IP address and automatically set the currency to your local currency, which will only display the products we ship to your country.

For our friends across the border in Canada and Mexico, and anywhere else for that matter, you're always welcome to contact us at sales@homeandkids.co to discuss shipping to your home. To see our entire product portfolio, change the currency to USD. Yes, the shipping to your region will cost something; it could be perceived as a lot, but we are still likely to save you thousands of dollars once you add it all up.

For home decor items, wall-hanging mirrors, vintage goods, and other smaller furniture pieces, your order will ship with FedEx, UPS, and sometimes USPS.

For larger pieces and multi-piece shipments, we use a variety of national carriers and will determine the carrier at the time of shipment. The most impactful criterion in determining the carrier used is where you live. We will base our selection on a balance between our cost and the speed of delivery to your area. However, we cannot tell you in advance which carrier we will choose.

If the original estimated ship date of your order no longer works for you, please get in touch with us at sales@homeandkids.co as soon as possible.

We can hold your order for up to 14 days free of charge. Extended holds of up to 90 days may be requested at an additional cost. Please note that hold fees are non-refundable.

Orders that have already left our warehouse and are en route can no longer be held. To avoid additional fees, you must schedule your delivery appointment promptly. Our carrier partners will impose these fees, which must be paid in advance to release your delivery if you elect to hold your order while it is in transit.

While damages are utterly disappointing, especially if you've eagerly awaited your order, we agree that it is terrible, and we understand entirely. Unfortunately, they do happen. The first thing to remember is to remain calm and composed.

Upon receipt of your order, please inspect it immediately and contact us without delay if the item is damaged or defective or if you receive the wrong item so we can evaluate the situation and make it right.

For issues where damage or defect is perceived, include three to four photos of the product showing the problem area, including at least one photo taken at a reasonable distance showing the product as it is intended to be used and would appear in real life (this requirement only applies to defective product claims) as part of your e-mail.

For shipping damage, it is essential to include two to three photos of the packaging in the condition you received it in addition to the product photos.

Please send all damage or defect communication via email to sales@homeandkids.co. We will not accept or address comments or direct messages regarding the above on social media platforms.

Our products are proudly made in China. We firmly believe China will maintain its dominance as a global manufacturing powerhouse. Regarding quality, China is still 10-20 years ahead of all Asian countries except Japan and South Korea. If you would like to know more about us and why China, please read more here.

Other companies that have opted to produce or source in Vietnam, Thailand, Indonesia, etc., are doing so only to exploit yet another labor force with cheap raw materials as they previously did in China and to avoid anti-dumping tariffs when importing to the U.S. The anti-dumping tariffs were enacted at the request of the largest U.S. furniture companies, by the way, because they overbought so much inventory that they had to come up with a way to keep Chinese-produced furniture products out of the country to eliminate competition so they could sell their massive stockpiles.

The best one for the job. In all seriousness, the majority of our products are produced of either white ash, elm, oak, or pine. There are a few exceptions, but they are limited to home decor items.