Jeanne Counter Stool

A pre-order is a concept brought to us by our customers because our products tend to sell out quickly. By pre-ordering, you place and pay for your order in advance of the item's arrival, ensuring you receive the pieces you want when they arrive. It's like forming a queue when there's a high demand but a limited quantity of items available in a store.

Essentially, we are selling the product while it is still in transit. This process is an excellent way to lock in the best price, get what you desire, and ensure you don't miss out. Pre-orders are not for those in a rush or with genuine time-sensitive requirements. It is not recommended to try to time your purchase around the dates on the product page, either. This will put you at the back of the line, so to speak. Nevertheless, we make our best effort to ship all pre-ordered products in complete batches and as shortly after we have received our shipments as possible.

We try to be as accurate as possible with the shipping dates published on our website. Unfortunately, international shipping and logistics is not a precise science, and we rely on several third parties for information and the execution of the work. Couple that with things like hurricanes, port congestion, time of year (e.g., before holidays), or even union strikes, and the dates can change. There are also times when shipments are delivered earlier than expected, so there is a balance. Under normal circumstances, the changes are usually only a difference of a week earlier or later, which is minimal.

Shipping is always free for orders that will be delivered within the contiguous United States.

Home decor items ship with ground service from either FedEx or UPS, depending on the item(s) and destination.

Small and midsize furniture pieces, such as dining chairs, most nightstands, counter stools, end tables, vintage items, and the like, also ship with ground service from FedEx or UPS.

Large furniture is shipped with one of several major U.S. LTL (less than truckload) carriers. Depending on the product(s) on your order, the item(s) may be an un-palletized box or palletized and will be delivered with a threshold (not inside the home) service by default. We rarely revert to a curbside service for specific destinations, but sometimes, we must reduce our costs to pass the product savings on to you.

All LTL shipments require an appointment, so please answer unknown numbers in the short term once your order has shipped and you have received notification.

We don't. With most of our everyday prices already at or below wholesale, it doesn't make sense for us to do so. 

Still, that doesn't mean we don't offer some unique benefits for designers, from custom colors to designing your own piece, so please contact us and let us help you with your next project.