You may cancel any standard (non-custom) order within the first 24 hours after checkout for a full refund to your original payment method. After this grace period—and before the order leaves our warehouse—cancellations are subject to a 5% cancellation fee. Custom or made-to-order goods may incur additional charges that reflect the costs incurred and/or work already performed. Once an item is in transit, it is considered to be delivered to the carrier and cannot be canceled. Please follow the returns process instead.

If you decide an eligible item is not right for you, you may request a return within 14 calendar days of the delivery date. Items must be unused, undamaged, in original packaging, and ready for resale. We will email you a prepaid return label. The outbound shipping fee and return shipping costs we incur will be deducted from your refund, which will be issued as store credit once the item is received and inspected. We do not charge a restocking fee; however, we reserve the right to deny a refund or reduce the credit if the item arrives damaged or in a condition that is less than new.

Inspect your order immediately and report any shipping damage or verifiable manufacturing defect within 48 hours of delivery, supplying clear photos of the packaging and the affected area. For significant damage or functional defects, we will, at our discretion, arrange for repair, replacement, or a full refund (including shipping costs). For minor cosmetic issues—small scratches, rub marks, or finish variations that do not affect structural integrity or functionality—full refunds or replacements are not our first line of resolution; instead, we will evaluate the claim on a case-by-case basis and offer a reasonable partial refund or store credit toward a local professional or DIY touch-up, whichever you prefer.

This Refund Policy is incorporated into—and must be read together with—our Terms of Service, all other posted policies, and any written notice we send to you concerning a claim. It is governed exclusively by the laws of the State of Georgia, except to the limited extent that non-waivable federal payment card protections apply. Purely subjective opinions—including variations of color, grain, sheen, texture, hand feel, or scale that fall within normal industry tolerances—do not constitute a defect or automatically entitle you to a refund, replacement, or return.

Upon delivery, you must, within 48 hours, (i) inspect the product, (ii) retain all packaging, and (iii) email us clear, time-stamped photographs and a written description of any alleged damage or defect so that we can propose an appropriate remedy. You agree to cooperate in good faith with Home & Kids Co. through the remedies we offer—repair, replacement, partial refund, store credit, or other reasonable accommodation—before initiating any chargeback or other external recourse. Your disagreement with, or dissatisfaction about, the remedy we propose shall not be construed as an admission of liability by Home & Kids Co. and does not confer any right to demand alternative relief beyond what we, in our discretion, deem appropriate. If you file a chargeback without following these procedures, we will contest it under the card network rules.

All customers must strictly adhere to these policies and any subsequent written instructions or decisions issued by Home & Kids Co. during the resolution process. Failure to do so may, at our sole discretion and to the extent permitted by applicable law, result in the withdrawal of any remedy previously offered and/or the limitation or termination of further assistance.