Terms of service

Last updated: June 26, 2025

Overview

This website is operated by Home and Kids Co. LLC, a Georgia Limited Liability Company. Throughout the site, the terms “we,” “us,” and “our” refer to Home and Kids Co. LLC. Home and Kids Co. LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein or explicitly provided below. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, or by placing an order on the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, your acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Online Store Terms

Eligibility: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any form of code of a destructive nature.

A breach or violation of any of these Terms will result in the immediate termination of your access to the Service.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks, and may be modified to conform to and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks, and all direct payment gateways adhere to the standards set by the PCI Security Standards Council (a joint effort of brands like Visa, MasterCard, American Express, and Discover).

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided without express written permission from us. 

Note: The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information that is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Products and Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities, and all purchases are subject to the terms of our return and refund policies described below and elsewhere on this website. We have made every effort to display as accurately as possible the colors and images of our products in the store, but we cannot guarantee that your computer monitor, or any other display type, will depict any color accurately.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All product descriptions and pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions can include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing or shipping address. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was placed. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information (including your email address, credit card numbers, and expiration dates) so that we can complete your transactions and contact you as needed.

Shipping Policy

Packaging
All orders are packaged appropriately by product type to ensure safe arrival. 

Processing and Lead Time

All orders—whether in stock or pre-order—have an associated processing time before they are shipped and enter a carrier network.  Smaller parcels are generally processed within one to two business days but may take up to three business days in some cases.  Furniture and oversized pieces typically require three to five business days, with up to ten business days for floor-standing mirrors, remote ZIP codes, and/or during seasonal surges.  Processing time is separate from transit time. 

Parcel shipments typically arrive within one to six days after dispatch, while freight deliveries (threshold or white glove) generally reach their destination in one to three weeks.  All furniture deliveries require an appointment arranged directly with the carrier.  

Standard Parcel Service (UPS / FedEx)

Most décor, mirrors, chairs, and select side tables ship via UPS or FedEx.  No adult signature is required.  You are responsible for monitoring tracking updates, securing the package upon delivery, and providing a safe drop-off location.  For multi-piece shipments, please ensure that you monitor each tracking number independently and are aware of the status of each shipment.  The carrier may split multiple pieces during transit and deliver on different days.  Do not automatically assume that an item is missing.  

Standard Furniture Freight Service (Threshold) and White Glove Options

The standard shipping method for furniture is to the first dry area (known as a “threshold” delivery) of the destination at no additional cost. Threshold service is not an inside-the-home delivery.  The carrier will call to schedule delivery. Missed appointments, failure to accept, or failure to fit deliveries may incur storage and redelivery fees.  For an upgraded white glove service, a team will deliver to the room of choice, perform one flight of stair carry, and remove packaging.

You may upgrade your order either before or after your purchase, provided your order has not already shipped.  All upgrade fees must be paid before dispatch; failure to do so will result in delays.  The customer is responsible for ensuring that suitable pathways and doorways are available for delivery.  Making changes to delivery services after an item has shipped is not possible.

Damage Claims and Customer Responsibilities

Inspect every carton and product immediately upon arrival.  You must notify us of your damages or defects within 48 hours of delivery—this applies to all orders. Please do not delay inspecting your item (e.g., waiting for a particular project phase, project completion, closing, or move-in day).  If you have received a damaged item or believe your item is defective, please click here.

Make note of the damage on the delivery receipt, when applicable.  Photograph the packaging and item, and refuse the shipment if necessary.  Home & Kids Co. will assist with carrier claims, but incomplete documentation or delayed reporting does not shift liability to us.  We are not responsible for porch piracy or post-delivery theft, and you agree not to transfer such liability to Home & Kids Co., including through credit card chargebacks or other means of recourse. 

Title, Risk of Loss, and Incoterms®

All shipments, regardless of service level, move under FCA Seller’s Premises (Incoterms® 2020)—commonly referenced in U.S. commerce as “FOB Origin.” Once the goods are passed to the parcel carrier or freight transporter at our warehouses in Georgia, ownership and risk of loss pass to you. Our role in arranging transportation is solely as your agent, and any remedies for transit loss or damage remain at Home & Kids Co.’s exclusive discretion.

Return Policy

Return Window and Eligibility
If you change your mind, you may request a return within 14 calendar days of the item’s delivery date. A return will be approved only for merchandise that is unused, undamaged, in its original packaging, and a condition suitable for resale. Certain custom, made-to-order, or final sale items are ineligible for return. This information is available on the product page at the time of purchase and is also listed below:

• Home Decor Items
  Most decor pieces are eligible for return. Please see the specific product page for details.
• Mirrors
  Most mirrors are eligible for return. Please see the specific product page for details.
• Furniture
  Most furniture pieces are final sale. Please see the specific product page for details.
• Vintage Items
  All vintage items are final sale and not eligible for return.
• Artwork
  All artwork items are final sale and not eligible for return.
• Swatches and Samples
  All swatches and samples are final sales and not eligible for return.
• Custom and Made-to-Order Products
  All custom and made-to-order products are final sale and not eligible for return.
• On Sale, Discounted, Promotional, and Clearance Items
  All items purchased on sale, at a discount, on clearance, or as part of a promotion are final sales and not eligible for return.

How to Initiate a Return
Email sales@homeandkids.co with your order number and reason for return to obtain a prepaid return label. We will email you a FedEx or UPS label. Please affix the label to the box and hand the package to the carrier within five business days of receiving the RMA. You may also call either carrier to arrange a pickup at your residence if needed. Upon receipt and inspection, we will issue store credit equal to the net merchandise price: the original outbound shipping cost and the return label cost will be deducted from the refund.  No restocking fees apply.  You can also initiate a self-directed return for eligible products quickly and easily by logging into your account.

Condition and Inspection
Returned goods that show signs of wear, use, installation, damage, or missing components will not be eligible for a refund. Home & Kids Co. reserves the right to determine whether returned merchandise meets the above condition standards. This Return Policy is governed by the laws of the State of Georgia and may be amended at our sole discretion without prior notice.

Order Cancellations and Refunds

Order Cancellations

To keep our prices as competitive and as low as possible, all cancellations are subject to a 4% cancellation fee.  We keep this as low as possible so that when plans change, updating your order is never a big deal.

To cancel, simply contact us within 24 hours of checkout, and we'll take care of the rest and issue your refund, less the 4% cancellation fee, promptly to your original payment method.

A few things to note:

• Sale items are final sale and are not eligible for cancellation or return.
• Custom and made-to-order items may be subject to additional charges reflecting work already completed or materials already committed at the time of cancellation.
• Once your order is in transit, it has been transferred to the carrier and can no longer be canceled.  If your order has already shipped, please refer to our returns process.

Returns for Change of Mind

If you decide an eligible item is not right for you, you may request a return within 14 calendar days of the delivery date.  Items must be unused, undamaged, in original packaging, and ready for resale.  We will email you a prepaid return label.  The outbound shipping fee and return shipping costs we incur will be deducted from your refund, which will be issued as store credit once the item is received and inspected. We do not charge a restocking fee; however, we reserve the right to deny a refund or reduce the credit if the item arrives damaged or in a condition that is less than new.  

Goods Arriving Damaged or Defective

Inspect your order immediately and report any shipping damage or verifiable manufacturing defect within 48 hours of delivery, supplying clear photos of the packaging and the affected area. For significant damage or functional defects, we will, at our discretion, arrange for repair, replacement, or a full refund (including shipping costs). For minor cosmetic issues—small scratches, rub marks, or finish variations that do not affect structural integrity—full refunds or replacements are not our first line of resolution; instead, we will evaluate the claim on a case-by-case basis and offer a reasonable partial refund or store credit toward a local professional or DIY touch-up, whichever you prefer. 

Binding Effect, Inspection Duties, and Chargeback Procedure 

This Refund Policy is incorporated into—and must be read together with—our Terms of Service, all other posted policies, and any written notice we send to you concerning a claim. It is governed exclusively by the laws of the State of Georgia, except to the limited extent that non-waivable federal payment card protections apply. Purely subjective opinions—including variations of color, grain, sheen, texture, or scale that fall within normal industry tolerances—do not constitute a defect or automatically entitle you to a refund, replacement, or return. 

Upon delivery, you must, within 48 hours, (i) inspect the product, (ii) retain all packaging, and (iii) email us clear, time-stamped photographs and a written description of any alleged damage or defect so that we can propose an appropriate remedy. You agree to cooperate in good faith with Home & Kids Co. through the remedies we offer—repair, replacement, partial refund, store credit, or other reasonable accommodation—before initiating any chargeback or other external recourse. Your disagreement with, or dissatisfaction about, the remedy we propose shall not be construed as an admission of liability by Home & Kids Co. and does not confer any right to demand alternative relief beyond what we, in our discretion, deem appropriate. If you file a chargeback without following these procedures, we will contest it under card network rules. 

All customers must strictly adhere to these policies and any subsequent written instructions or decisions issued by Home & Kids Co. during the resolution process. Failure to do so may, at our sole discretion and to the extent permitted by applicable law, result in the withdrawal of any remedy previously offered and/or the limitation or termination of further assistance. 

Optional Third-Party Tools

We may provide you with access to third-party tools (such as widgets or apps) over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. It is your responsibility to ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider.

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third-party website, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review the third-party's own policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example, contest entries) or if without a request from us you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), whether online, by email, by postal mail, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to: (i) maintain any comments in confidence; (ii) pay compensation for any comments; or (iii) respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or which violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or any other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website. 

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding your personal information.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the site should be taken to indicate that all information on the site or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose;
• to solicit others to perform or participate in any unlawful acts;
• to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;
• to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• to submit false or misleading information;
• to upload or transmit viruses or any other type of malicious code that will or may be used in a way that affects the functionality or operation of the Service, any related website, other websites, or the Internet;
• to collect or track the personal information of others;
• to spam, phish, pharm, pretext, spider, crawl, or scrape;
• for any obscene or immoral purpose; or
• to interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for an indefinite period or cancel the Service at any time, without notice to you.

You expressly agree that your use of the Service (or your inability to use the Service) is at your sole risk. The Service and all products and services delivered to you through the Service are provided “as is” and “as available” for your use, except as expressly stated by us. This means that, to the fullest extent permitted by law, the Service and products are provided without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Home and Kids Co. LLC, nor our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any part of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product. This limitation applies even if we have been advised of the possibility of such damages.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions our liability shall be limited to the minimum extent permitted by law.

Indemnification

You agree to indemnify, defend, and hold harmless Home and Kids Co. LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of your breach of these Terms of Service or the documents incorporated by reference herein, or your violation of any law or the rights of a third party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforced to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date (including, without limitation, payment obligations) shall survive the termination of this agreement for all purposes.

These Terms of Service remain in effect unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or by simply ceasing to use our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. In such a case, you will remain liable for all amounts due, up to and including the date of termination, and we may also deny you access to our services (or any part thereof).

Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site (or otherwise provided to you in connection with the Service) constitute the entire agreement and understanding between you and us, and govern your use of the Service. This agreement supersedes any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law and Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you services or products shall be governed exclusively by and construed in accordance with the laws of the State of Georgia, U.S.A., without regard to its conflict of law principles.

Dispute Resolution and Jurisdiction: You agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service or your use of our services or products (including any dispute regarding the existence, validity, or termination of these Terms, and any dispute concerning any transaction made on the site) shall be resolved under Georgia law. Furthermore, you agree that any legal action, arbitration proceeding, or mediation arising out of or relating to your use of the site or these Terms must be brought and conducted exclusively in Cobb County, Georgia.  If a dispute is brought in court, it shall be filed in and decided by the state or federal courts located in Cobb County, Georgia, and you hereby consent to the personal jurisdiction of those courts. In the case of any arbitration or mediation, the venue for such proceeding shall be Cobb County, Georgia, unless we and you agree in writing to an alternate location.

You and Home & Kids Co. LLC each waive any objection to the exclusive venue and jurisdiction in Cobb County, Georgia (including any argument that it is an inconvenient forum). This provision is intended to be enforced to the maximum extent permitted under Georgia law and applicable federal law (including the Federal Arbitration Act, if applicable).

Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. You can review the most current version of the Terms of Service on this page. It is your responsibility to check our website periodically for any changes to these Terms.

If we make material changes to these Terms, we may notify you by updating the “Last Updated” date at the top of this Terms of Service page, or by other means. Your continued use of or access to our website or the Service after any changes to these Terms are posted constitutes your acceptance of those changes.

Contact Information

If you have any questions about these Terms of Service, please contact us at: sales@homeandkids.co

Home and Kids Co. LLC
1691 Enterprise Way, Suite F
Marietta, GA 30067, USA
Phone: +1 (770) 525-6717
Email: sales@homeandkids.co
Georgia Control Number: 23128876
Federal EIN: 93-1854918